Responsible Gaming Guide
At kkr, entertainment should always stay within your limits. We believe that gaming can be an enjoyable experience when played safely and mindfully — never a source of financial pressure or personal distress.
Our Commitment
kkr always wants every player to see gaming as a form of entertainment, not as a way to earn a living or recover losses. Our Terms and Conditions clearly state that every player must remain aware of their own limits and circumstances.
Gambling is a risky activity. Joining kkr means accepting that risk. We therefore ask every player to honestly consider a few basic questions: Am I spending beyond my budget? Am I taking time away from other responsibilities to play? If anyone feels the answer to these questions is "yes", please speak with our support team.
Under kkr's Privacy Policy, any request you make relating to responsible gaming is handled with complete confidentiality. Your personal information is never shared with any third party.
If you have any questions, you can visit our FAQ section — it contains detailed answers to common questions about responsible gaming.
Self-Control Tools
At kkr, every player can stay in control of their gaming. The tools below can be activated from account settings or applied by contacting the support team.
Daily / Weekly Deposit Limit
Set the maximum amount you can deposit within a given period in advance. Once a limit is set, it takes effect immediately.
Temporary Break (Cooling-Off)
Temporarily block access to your account for anywhere from 24 hours to 30 days. No bets or transactions can be made during this time.
Long-Term Self-Exclusion
You can apply for self-exclusion from 3 months up to permanent. Once activated, the account cannot be reopened before the set period has ended.
Session Time Limit
Set how long you can play in each login session. Once the time is up, you will be logged out automatically.
Transaction history
View your complete deposit, withdrawal, and bet history at any time. This is a useful tool for understanding your own spending patterns.
Permanent Account Closure
If you want to stop gaming entirely, you can apply for permanent account closure. This decision is final and cannot be reversed later.
Warning Signs of a Problem
It is not always easy to recognise when gaming is becoming a problem. If you notice any of the signs below in yourself or someone you know, seek help.
- Spending beyond your budget and using money for rent, instalments, or food on bets
- Feeling the urge to play more in order to recover money you have lost
- Hiding your gaming from family or friends
- Gaming during time meant for work, study, or family responsibilities
- Finding it difficult to stop playing or being unable to despite trying
- Thinking about gaming excessively and losing focus on other activities
- Playing with borrowed money or by drawing on savings
- Experiencing anxiety, mood swings, or sleep problems due to gaming
Check Yourself
Answer these questions honestly:
Where to Get Help
Acknowledging the problem is the first and most courageous step. You do not have to carry it alone — help is available in several ways.
kkr Live Chat Support
Talk to our team via live chat 24 hours a day, 7 days a week. Support is available in both Bengali and English for self-exclusion, setting limits, or any concern you want to raise.
Email Support
If you prefer to communicate in writing, contact us by email. The kkr support team responds promptly and keeps your identity completely confidential.
Family and Trusted People
If a close family member or trusted friend understands the situation, talk to them openly. Support from someone close can make a significant difference in managing the situation.
Professional Mental Health Advice
Consult a psychologist or mental health specialist. Mental health services are available at government hospitals and private clinics across Bangladesh.
Peer Support Groups
Share your experience with others who are facing the same issue. Group-based support reduces feelings of isolation and provides motivation to recover.
Financial Adviser
If gaming has caused financial difficulty, speak with a financial adviser. Professional guidance on managing debt and building a budget can help stabilise your situation.
Our Responsibility and Commitment
kkr believes that building a healthy gaming environment is not the player's responsibility alone — the platform has an equal part to play. That is why we continuously improve our safeguards.
Our system automatically detects unusual playing patterns. If a player's activity appears to carry risk, our team reaches out directly and offers support. This is not a compulsory measure — it is a gesture of care.
We follow a strict age verification process to protect minors. If anyone under 21 attempts to open an account, it is rejected immediately and the related information is deleted.
Gaming should never become the centre of your life. kkr always wants every user to be happy, healthy, and financially stable. If you feel your gaming habits need to change, taking that step is itself an act of courage.
Remember
- Gaming is for entertainment, not a source of income
- Only bet money you can afford to lose
- Set a time limit when you play, and take a break when you are tired
- Stop chasing losses
- Do not play unless you are 21+
Common Questions
Get support now
kkr's support team is available 24 hours a day, 7 days a week. Talk to us about any question or concern — in Bengali or English.